In addition, connect the My Passport Ultra drive with an alternative USB slot. If so, changing the cable will probably fix the issue. It might be the case that the USB cable is faulty. Connect the Drive With Alternative USB Cableįirst, try connecting My Passport Ultra to the desktop or laptop with an alternative USB cable. How to fix WD My Passport Ultra not showing up or being detected 1. Check the Drive’s File System With EaseUS Partition Manager.Adjust the Path and Drive Letter for WD My Passport Ultra.Plug the My Passport Ultra HDD into the laptop or desktop.Update USB Controller and WD My Passport Ultra Device Drivers.

Open the Hardware and Devices Troubleshooter.Connect the Drive With Alternative USB Cable.What to do if Windows 10 doesn’t detect WD Passport Ultra HDD

It’s possible that you have an issue with your USB port if the external drive keeps disconnecting on Windows, so try using a different port or a different PC. Ensure that the device is properly connected and powered.ĭriver issues can also lead to your hard drive not appearing in File Explorer, so make sure that USB drivers are up to date. If an external hard drive isn’t showing in Windows, the first thing you should check are you cables.

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